Example 1: Employment Support Program Refers an Applicant to a SP Program

Process Flow

This example illustrates how the PRS.EMP.02: Referral of Employment Support Programs Applicants to Social Assistance Programs process can be implemented. During the assessment, if an employment program officer determines that an applicant could also benefit from social services, they request the applicant’s consent to share their details with the SP programs and refer them for benefit consideration.

Referral to the social assistance program does not guarantee enrollment; the decision to enroll the referred individuals is made by the social protection program based on whether they meet the program eligibility criteria.

The example implementation combines processes PRS.EMP.01: Referral of Social Protection Program Beneficiaries to Employment Support Programs and PRS.EMP.05 Status Verification for Compliance Monitoring.

Process Flow:

Section	Description
Actors and Entities	Employment support system, employment services applicant , ID system, IBR, SP MIS
Assumptions	There exists an agreement between social protection programs and employment support programs to refer potential employment support services applicants to social services
Prerequisites	A beneficiary has made an application to receive income support benefits in the SP-MIS A verified unique identifier (UIN or national ID) is available for the beneficiary. Legal data-sharing arrangements between SP and Employment Support are established. Beneficiary meets program eligibility criteria
Process Inputs	Member Unique ID
Process Flow Steps	Step 1: An individual submits an application to an employment services program and provides ID Step 2: ESS authenticates applicant ID and assess eligible services Step 3: ESS checks program enrolment status in the IBR to confirm if they are already receiving any social benefits Step 4: ESS enrolls applicant and requests consent to share data with SP program Step 5: ESS refers applicant to SP Program for benefit consideration
Outputs	Applicant enrolment in employment support program Confirmation of successful referral SP system referral transaction reference.
Control Points	SP program controls the acceptance and scheduling of referred beneficiaries. Audit logs are mandatory for all referral transactions. Data-sharing must follow established authorisation protocols and legal agreements.
Exception Handling	1- Applicant is already receiving social protection benefits 2- SP System controls the acceptance and scheduling of referred beneficiaries. 3- Data-sharing must follow established authorisation protocols and legal agreements.

Diagram 1 - Employment Support Program Refers an Applicant to an SP Program