# Example 1: Integrated Case Management for Social Services and Employment Support

### Process Flow

This example illustrates how [PRS.EMP.04: Program Updates for  Case Management](/standards/dci-standards/employment-support-systems/employment-support-systems-and-sp-system-interface/1.-crvs/1.2-process/prs.emp.04-program-updates-for-case-management.md) can be implemented for social protection and employment support systems can both update a beneficiary record to create a complete beneficiary view. In this example the two systems shared an integrated case management platform allowing both a social worker and an employment counselor to see the same record, preventing the beneficiary from having to tell their story twice and ensuring that the job plan doesn't conflict with the social support plan. In other cases, the case management component can function as an independent system.

The process is implemented in combination with the [PRS.EMP.01: Referral of Social Protection Program Beneficiaries to Employment Support Programs](/standards/dci-standards/employment-support-systems/employment-support-systems-and-sp-system-interface/1.-crvs/1.2-process/prs.emp.01-referral-of-social-protection-program-beneficiaries-to-employment-support-programs.md)

**Process Flow:** 

<table><thead><tr><th width="213">Section </th><th>Description </th></tr></thead><tbody><tr><td>Actors and Entities</td><td>Household, ESS system , SP System, Social Case Manager, Employment Counselor</td></tr><tr><td>Assumptions</td><td>An integrated case management function is in place</td></tr><tr><td>Prerequisites</td><td><p>Legal data-sharing arrangements between SP and Employment Support are established</p><p>There is an interoperability link between the Social registry and the public works program system</p></td></tr><tr><td>Process Inputs</td><td>Household details</td></tr><tr><td>Process Flow Steps</td><td><strong>Step 1:</strong> A household is registered in the social protection system<br><strong>Step 2</strong>: Employment program is notified of able-bodied household member<br><strong>Step 3</strong>: A Social Case Manager and an Employment Counselor work together to create a single Individual Social-Employment Plan.<br><strong>Step 4</strong>: Social Case Manager and an Employment Counselor update the beneficiary record on service provision details or information changes<br><strong>Step 5</strong>: Any updates are automatically synched between the two systems</td></tr><tr><td>Outputs</td><td><p></p><ul><li>Real-time beneficiary records update for management and monitoring</li></ul></td></tr><tr><td>Control Points</td><td><p></p><ul><li>Case managers' updates are reviewed by supervisors to ensure that "Individual Plans" are actually being followed and aren't just data</li></ul></td></tr><tr><td>Exception Handling</td><td></td></tr></tbody></table>

## Diagram 1 - Integrated Case Management for Social Services and Employment Support

<figure><img src="/files/71EcgrVIP74c1XFVpTW4" alt=""><figcaption></figcaption></figure>


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